Privacy Policy
Last updated: 1 January 2026
OnTurningPoint respects your privacy. This policy explains what personal information we collect when you use our website or our counselling services, why we collect it, how we protect it, and the rights you have over it.
Information we collect
We only collect information that we need in order to advise you and to process an application on your behalf.
- Contact details you submit through our enquiry form — name, email address, phone number and your message.
- Academic and application information you share with us during counselling, such as marks, NEET scores and passport details.
- Technical information collected automatically, such as your IP address, browser type and the pages you visit.
How we use your information
Your information is used for the following purposes and no others.
- Responding to your enquiry and providing counselling.
- Preparing and submitting university applications, visa applications and loan applications on your instruction.
- Keeping you and your guardians informed about the progress of your application.
- Improving our website and services.
Sharing your information
We share your information only with the universities, embassies, banks and service providers required to process the application you have asked us to pursue, and only to the extent necessary. We do not sell your personal information to anyone, and we do not share it for advertising purposes.
We may disclose information where we are required to do so by law.
Data retention
We keep your information for as long as needed to provide our services and to meet our legal and record-keeping obligations. When it is no longer needed, it is securely deleted.
Security
We apply reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have rights under the GDPR, the CCPA, PIPEDA and CalOPPA. These typically include the following.
- The right to access the personal information we hold about you.
- The right to have inaccurate information corrected.
- The right to request deletion of your information.
- The right to object to or restrict certain processing.
- The right to withdraw consent at any time.
- The right not to be discriminated against for exercising any of these rights.
Children's privacy
Our services are directed at prospective students and their guardians. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact us
To exercise any of your rights, or to ask a question about this policy, email us at [email protected] or write to us at Nellore Branch, near Ramalingapuram, under Railway bridge, behind Punjabi Family Dhaba, SPSR Nellore (Dist), Andhra Pradesh — 524003.
Get in touch
Visit us
Nellore Branch, near Ramalingapuram,Under Railway bridge, behind Punjabi Family Dhaba,
SPSR Nellore (Dist), Andhra Pradesh — 524003
Email us
[email protected]Opening hours
Monday – Saturday, 10:00 AM – 7:00 PM
Sunday closed